Privacy Policy

1. Scope and operator

This Privacy Policy explains how LogicPoem Limited handles information when you use the Pazmix iOS or Android app, an invitation collaboration page, the public website, support, or related online services.

Privacy in plain language: Pazmix uses submitted images, videos, and audio only to create and deliver the Result you requested, keep the service safe, and meet legal obligations. Other users cannot view the originals. Pazmix does not use them to train Templates, and they are deleted within 24 hours after the Result is generated.

LogicPoem Limited is the service operator. Its registered address is RM 39, 3/F 143 WAI YIP ST, KWUN TONG, HONG KONG. Privacy requests may be sent to keita@logicpoem.com.

2. Information we handle

The information involved depends on the surface and action you use.

• App and anonymous Account: device-held account credentials, opaque account and operation references, app version, locale, bounded device class, collaboration state, safety state, and settings needed to provide the service.
• Web invitations: an invitation capability, invitation-session cookies, selected media, consent declarations, upload and participation status, and limited browser or reliability information. The public website does not require an Account.
• Media and AI processing: creator and participant media, template choices, generation instructions created by the service, generated Results, safety signals, and technical metadata needed to process or deliver them.
• Payments: App Store product, transaction, entitlement, renewal, refund, and offer information. Pazmix does not receive full payment-card details from Apple or Google.
• Feedback and safety: issue category, description and optional contact details you submit, attachments, support references, abuse or infringement reports, and limited audit records.
• Analytics: allowlisted non-content feature events, coarse performance buckets, environment, surface, pseudonymous app-instance or purpose-separated identifiers, and coarse country or region where applicable.
• Operational diagnostics: the technical context needed to understand a failure, such as relevant request or response text, error details, internal references, and limited file metadata without image, video, or audio bytes.

3. Sources, purposes, and legal bases

We receive information from you, your device, invited participants, App Store services, safety and infrastructure providers, and the actions performed by Pazmix systems.

• Provide and secure the service, process invitations and media, generate and deliver Results, verify purchases, restore access, prevent duplicate operations, and respond to support requests. We rely on performance of our agreement and our legitimate interests in operating a reliable service.
• Apply media-processing declarations, invitation analytics choices, or other permissions where consent is the appropriate basis. You may withdraw consent where applicable without affecting earlier lawful processing.
• Detect fraud, abuse, security incidents, and unlawful activity; preserve evidence where necessary; and comply with legal obligations.
• Use Firebase Analytics and an environment-scoped Cloudflare Analytics Engine mirror to understand feature performance, and Firebase Crashlytics and Cloudflare diagnostics to find crashes and failures. These systems are not used for advertising or cross-app tracking. In regions requiring prior consent, Web analytics remain off until you allow them.

4. Analytics and service reliability

Pazmix uses Google Firebase Analytics and a separate anonymous Cloudflare Analytics Engine mirror to understand how features perform, and Firebase Crashlytics to find and fix crashes. The Cloudflare mirror accepts no account, session, transaction, URL, invitation, content, or contact field. These systems are not used for advertising, ad personalization, or cross-app tracking.

Analytics excludes uploaded media, generated Results, feedback or contact text, full URLs, invitation codes, referrers, credentials, precise location, and payment proofs.

To keep Pazmix reliable, operational diagnostics may record the technical context needed to understand a failure. Access is limited to operating, securing, and supporting Pazmix. Credentials, private links, payment proofs, and the contents of images, video, and audio are excluded. Feedback may include recent app diagnostics when available.

App analytics and crash diagnostics are enabled by default. Web analytics is consent-gated where required, enabled by default in other configured regions, and disabled when the region cannot be determined. Cookie Settings records only the browser choice needed to honor it.

• Firebase privacy and security information
• Google Privacy Policy
• Pazmix Cookie Policy

5. Service providers and disclosures

We disclose information only as needed to operate, secure, and support Pazmix, complete a user-requested transaction, comply with law, or protect people and rights.

• Cloud hosting, storage, content delivery, security, analytics, crash-diagnostics, AI generation, media-processing, safety, and support providers acting under appropriate instructions or contractual terms.
• Apple App Store and, when Android commerce launches, Google Play for purchase, entitlement, refund, and subscription administration.
• Authorities, courts, affected people, or professional advisers when disclosure is legally required or reasonably necessary for safety, security, fraud prevention, or rights enforcement.

We do not sell personal information or share it for cross-context behavioral advertising.

6. AI, media, invitations, and audience

Pazmix sends the media and technical instructions needed for an effect to AI and infrastructure providers. A participant's raw Contribution is not shown to another participant. Results follow the audience selected by the creator.

Pazmix does not use submitted images, videos, or audio to train Pazmix Templates. Submitted originals stay private from other users and are deleted within 24 hours after the Result is generated.

While sharing remains on, someone holding the active invitation link may participate, follow generation, and view an unlisted Result. Stopping sharing prevents later hosted access but cannot recall screenshots, downloads, recordings, or copies already made outside Pazmix.

7. Retention

We keep information only for the period needed for its stated purpose, subject to legal, safety, dispute, and security obligations.

• Event-level analytics: no longer than 12 months.
• Original images, videos, audio, and other raw media used for a Result: deleted within 24 hours after the Result is generated.
• Original images, videos, audio, and other raw media submitted to an activity that is still open: kept while it stays open so its Result can be created.
• Original images, videos, audio, and other raw media submitted to an activity that ends without a Result: deleted within 24 hours after the activity ends.
• Feedback description and associated audit records: 180 days.
• Submitted feedback attachments: 30 days.
• Draft or orphan uploads: 24 hours.
• Purchase, consent, fraud-prevention, safety, legal, and essential audit records: for the period needed to meet the relevant legal, accounting, dispute, integrity, or enforcement purpose.

8. Security and international transfers

Pazmix uses scoped credentials, access controls, encryption in transit, private storage, credential redaction, environment-scoped operational logging, and separation between business data and analytics. No system can guarantee absolute security.

Providers may process information outside your country. Where required, we use recognized transfer mechanisms and supplementary safeguards, and evaluate the data and provider involved.

9. Your rights and choices

Depending on where you live, you may ask to access, correct, delete, restrict, or receive a portable copy of personal information; object to certain processing; withdraw consent; or complain to a data-protection authority. We may need to verify the request without collecting more information than necessary.

A product message that says an accepted Web submission cannot be changed or deleted through the invitation flow does not limit any privacy right available under law. A lawful privacy request may still be submitted through the contact route below.

10. Children and guardians

Young people may use Pazmix where local law allows. If local law requires a parent or guardian to authorize a young person's use or the processing of their media, obtain that authorization before submitting. Never upload a minor's media without the necessary rights and consent.

11. Changes and contact

We may update this Policy to reflect service, legal, or provider changes. We will publish the new version and effective date and provide additional notice where required.

Privacy requests: keita@logicpoem.com. Legal notices: keita@logicpoem.com. Postal address: RM 39, 3/F 143 WAI YIP ST, KWUN TONG, HONG KONG.